MEET OUR FOUNDER
I've spent my career making humans and technology work better together.
Today, that work is centred on AI. I founded In the Loop Solutions to help organisations connect the technology they choose with the work they need to reinvent—and the people who will make that transformation real.
I have led this work at enterprise scale, turning strategy into practical change across employees, partners and customers. My strength is seeing the connections others often miss: between the task and the technology, innovation and implementation, and capability today and what people will need next.
Strategy informed by the reality of implementation.
I have worked at executive and enterprise-strategy level. I have also designed products, evaluated technology, led implementations, built operating models and worked deeply with the people expected to make change happen.
That combination matters. It means I understand the distance between an ambitious transformation vision and the organisational reality beneath it.
Forward-looking thinking, grounded in the work required to make it real.
Experience at the intersection of strategy and delivery.
Most recently at ServiceNow, I worked across a complex global learning ecosystem serving employees, partners and customers.
AI-native strategy
Authored an enterprise learning and capability strategy connecting people, products, technology, skills, data and governance.
Innovation and technology
Led emerging-technology research, vendor evaluation, experimentation and investment decisions across enterprise learning.
Capability transformation
Scaled academy programs and redesigned advanced credentials around demonstrated capability rather than completion.
Implementation reality
Worked from strategic diagnosis through operating models, requirements, governance, product decisions and execution.
More than one chapter.
Enterprise learning and technology
Ten years at ServiceNow across customer implementation, expert programs, academies, innovation, emerging technology and enterprise strategy.
Government and transformation
Technology, service-management and capability work across Australian Government, Defence, financial services and enterprise environments.
Operational and people leadership
Leadership spanning distributed teams, workforce planning, operations, organisational change and capability development.
What I keep coming back to.
- What problem are we actually trying to solve?
- What work should stop rather than become faster?
- Where will human judgement matter more?
- What must people become capable of next?
- How do we make the strategy executable?
RECOGNITION AND PERSPECTIVE
Recognised by the industry. Trusted by practitioners.
- Best Use of AI in Learning — Learning Technologies Awards, Gold 2024, Bronze 2025 (awarded to ServiceNow and Bongo, work I led)
- Brandon Hall Excellence — Gold 2021 and 2022 (Best Certification Program, CMA and CTA; Best Advance in Learning Management Technology, CTA), Bronze 2025 (Best Use of AI for Learning; Best Sales Training Program for Extended Enterprise) (ServiceNow programs I worked on, with the 2025 awards for work I led with Bongo)
- CEdMA Innovation — Best Certification Program (CTA), 2022 (ServiceNow Expert Programs)
- Intrepid Momentum Awards — seven program awards, 2023–2026 (lead strategist and platform owner)
- ServiceNow Global People Awards — Innovation & Inspiration, 2024 (peer-nominated)
- ServiceNow MVP for Execution, 2021
- 5App Voice to Watch in L&D, 2026
- Featured contributor — AI in L&D: The Race for Impact, Egle Vinauskaite & Donald H Taylor
- Harvard Business School Online — Credential of Digital Innovation and Strategy (in progress, expected Q4 2026)
- Certified Learning Strategist
- Prosci Certified Change Practitioner
- Scrum Master certification (Agile), 2016
- Judge — Learning Technologies Awards
- Harald's Curious Corner — "Building AI-Native Learning for Real Capability"
- Being Intrepid with Sam Herring — "From Content Delivery to Skills Validation"
- CELabs / Customer Education — 2023
- BreakPoint — ServiceNow Developers
- Upcoming speaker — Learning Leadership, Las Vegas, November 2026
- Upcoming panellist — DevLearn, Las Vegas, November 2026
- Speaker — Women in Tech Regatta, 2022
- Speaker — ATD International Conference 2023 · ATD Excellence Webinar 2023 · CEdMA Conference 2022 · Training Magazine webinar 2022
Bring us the problem that is difficult to untangle.
If AI, workforce change, learning or technology is exposing issues that no longer fit neatly within one function, let's start there.
